Reviewed by: Fingerman(Unregistered User)
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The Truth About Golfsmith Model Reviewed:
it matters not Summary:
I used to work at Golfsmith (the Austin, Texas headquarters), and any notion that I may have otherwise entertained to try golf was sufficiently quelled. I don't know how operations are handled at the other locations, but the Austin headquarters were pretty crooked, and from what I've heard, things have gotten worse. Golfsmith doesn't care about employees or customers; it's all about the almighty dollar. It's not a place where you can make a living unless you live under a bridge, and until around 2000 the company had no qualms about breaking the law when it came to hiring illegal immigrants, the vast majority being Hispanic. More than once did Golfsmith have INS called on them. I remember one particular Friday morning about a minute after punching in, three supervisors from the shipping department came up and told us that we had the day off, as there was no work coming in. The day before, we were balls-to-the-wall with customer orders, and that morning it was obvious as hell that a lot of those orders had yet to be filled. I later learned that someone who got fired from Golfsmith had called Immigration and told them about the illegals working there. Everyone in shipping and receiving, Americans and greencards alike, were out of the building by noon.
The company doesn't pay a decent working wage unless you're in upper management, a relative of an influential employee or have some dirt on certain key players in the company, but the illegals really got screwed. During my first year there, there were illegals who worked at Golfsmith for at least 10 years, making maybe around two dollars over minimum wage. I kid you not. Not only is Golfsmith a bad joke where employment is concerned, the company also skimps on quality to save money that production, shipping and receiving employees never see. There's a real "us-against-them" mentality among the blue collar and white collar employees there. Anyone who buys anything at Golfsmith is throwing away good money, because much of what passes for golf equipment at any of their stores is secondhand third-rate crap, charged at exorbitant prices. The accessories aren't much better, and are, for the most part, silly. I can tell you first-hand about the massive customer returns of cheap golf equipment purchased at Golfsmith that come into receiving via UPS, returns so massive in fact that UPS brings them in their eighteen-wheeled rigs. Much of the merchandise have letters and other notes attached blasting the quality of the refurbished equipment, as well as all kinds of colorful expressions and epithets directed towards the salespeople, as well as those responsible for managing the company. That being said, Golfsmith ought to pursue the following endeavor: they should sell toilet paper with the corporate logo printed on every sheet. They would make money hand over fist, because everyone they ever pissed off would buy it by the case and happily wipe themselves with the company's name. Customer Service:
Golfsmith treats prospective customers with indifference, and the collective obnoxious attitude there is second only to their incredible ignorance.
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